- Teacher: RAJANI THOMAS
COURSE OBJECTIVE:
Quality is the most significant characteristic of product or service in today’s world. This course introduces traditional and modern quality perspectives. To give the students an overview of quality and TQM and explaining the salient contributiors of Quality management like Deming, Juran and Crosby.
SCOPE OF THE COURSE:
UNIT – I :INTRODUCTION :
The concept of Quality. Quality Dimensions. Product and Service Quality. Inspection, Statistical Quality Control, Quality Assurance and Total Quality Management. Conventional Quality Management versus Total Quality Management. Evolution of TQM. Historical perspectives of TQM – Deming, Juran, Crosby and Taguchi’s Contributions. Customer and supplier focus in TQM. Benefits and Costs of TQM.
UNIT – II :TOOLS AND TECHNIQUES OF TQM :
Statistical Tools - Check Sheets, Histograms, Scatter Diagrams, Pareto’s Chart, Regression Analysis & Control Charts. Cause and Effect Diagrams, The Five Why’s, Five S’s, Kaizen, JIT, Quality Circles, Gantt Chart and Balanced Score Card. Dimensions ofService Quality. An overview of TQM inService Organisations.
COURSE OUTCOMES:
On successful completion of this course, students will be able to:
CO1:- Develop and understanding on Total Quality Management (TQM) philosophies and frameworks.
CO2:-Evaluate the principles of quality management and to explain how these principles can be applied within quality management systems.
CO3:- Identify the key aspects of the quality improvement cycle and to select and use appropriate tools and techniques for controlling, improving and measuring quality.
CO4:-Apply the basic concepts of statistics and probability to quality management and control
- Teacher: Dr PAYAL PATTNAYAK
ST.MARYS COLLEGE
YOUSUFGUDA, HYDERABAD - 500045
DEPARTMENT OF MANAGEMENT
II YEAR I Semester
COURSE HANDOUT
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Course Code |
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BB505 |
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Course Structure
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Lectures |
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4 |
4 |
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Course Instructor-In-Charge |
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Mr. M.Satya Swaroop Roy, Assistant professor |
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COURSE OBJECTIVE:
The Course aims to understand the role of Logistics Management in enhancing organizational
efficiency and delivering customer value. The various drivers of a successful Logistics strategy and
Structure is also addressed in the programme.
Course Outcomes:
CO1 : Understand the strategic importance of logistics to achieving business success
CO2 : Describe the concept of integrated logistics
CO3 : Remember the importance of customer accommodation to successful logistics
CO4 : Analyse combination of customer accommodation, procurement and manufacturing representing the supply chain operational areas linked and supported by logistics
CO6 : Apply the global perspective of today’s business operations
CO7 : Analyse Rationale for inventory and associated costs
CO8 : Understand Benefits of logistics outsourcing
CO9 : Analyse Outsourcing value proposition
CO10 : Remember Inventory classification and functions
- Teacher: SATYA SWAROOP ROY MEDAPATI